Are you Open to the Public?
YES, we are Open to the public!!! Stop by and Visit us in Person in Downtown Plainwell Michigan
Where does Cultivated Sea Glass™ come from?
Click Here for information on our process of Cultivated Sea Glass™ Harvesting.
When will my order ship?
We almost always ship our orders within 1-3 business days. Highland Ridge ships 3 days a week usually on Monday, Tuesday, and Thursday. Please be aware that we are a Wholesale company and most of our time is spent on manufacturing and production rather than shipping orders the second they come in. Almost all of our customers are resellers and we appreciate your understanding that its important to order inventory in advance of your next show. If you are ordering completed jewelry with your order it usually takes an extra day to ship your order as we do not stock jewelry and hand make it for you once the order is received.
Do you ship International?
Absolutely, we ship international packages all the time. We do NOT ship to China this is protection for all of our customers as we have had problems with our proprietary copyrighted and trademarked designs being recreated.
Do you ship to Canada?
Absolutely, we ship international packages to Canada almost every day. There is a cheaper international shipping option just for you during the checkout process.
What happens if my package is lost?
We are not responsible for lost or stolen packages. This is extremely rare and we have several measures that we take to ensure the safe delivery of your package. If you send your package to the wrong address you need to contact your local postmaster immediately. They are very good at getting packages re-routed to the correct address.
Do you overnight packages?
No, sorry we do not as we encourage our customers to plan ahead with their purchases. We do offer upgraded shipping to Priority Mail as an option at checkout. When we receive these orders they are moved to the front of the line so they often leave our facility quicker. If you are in a rush we encourage you to upgrade to Priority at checkout.
Can I get a discount on a large order?
If you qualify for a wholesale account you will qualify for 50% off our marked prices. Getting approved for Wholesale is quick and easy. Click Here to get started. To be fair to all of our customers no further discounts are given. We do offer Free Shipping on orders of $50 or more!!!!
Do you Dropship?
Absolutely, give us a call and we can explain the process.
Can I steal your pictures off of your website?
No, These are copyrighted images that are very expensive for us to have done. Please do not take them, its really not fair. Plus its Illegal too.
Do you do custom orders?
Absolutely, extra charges may or may not apply send us an email or give us a call and we can help you.
Can I call you?
Absolutely, Our number is 269-426-9067